NET 30 ACCOUNTS
Click here to access Interstate Billing Service Customer Connect Portal.
We’re always looking for the best ways to serve your business, so we’re happy to announce that we’ve partnered with Interstate Billing Service (IBS) for our billing needs. Since 1984, IBS has provided the best customer service in the business and their team of professionals currently accommodates over 450 clients across the United States.
Return Users
CLICK HERE TO LOG IN
New Users
Please contact IBS at (800) 332-9140 for setup. Or, with your current monthly statement on hand, simply:
- Go to www.interstatebilling.net – Once there, click on the "New User" link.
- Enter Your Information as Directed Below:
- Password – In the "Password" box, enter your IBS Account Number (found in the highlighted "Account No." box at the top of your statement).
- Balance Due – In the "Balance Due" field, enter the dollar amount exactly as it is shown on your statement in the "Balance Due" box (example: 432.75).
- Create a New Password – You'll be prompted to create a new, unique User Name and Password. You'll also be asked to create a question and answer for "Forgot My Password" reset verifications.
Each time you log in, just click on the "Statement" tab to view your current and prior months' statements.
Research Invoices – Once logged in, you can view unpaid invoices or request an invoice copy from Customer Service.
CUSTOMER CONNECT
Customer Connect provides customers 24/7 online access to:
- Invoice copies,*
- IBS statements,
- Payment options, and
- Up-to-date account information.
Interactive Demo – Click the Interactive Demo link to experience Customer Connect and learn more about how it can help you manage your IBS account anytime, day or night.
Are you an existing IBS customer?
You can enroll in Customer Connect today! Just visit our Customer Connect information page for step-by-step instructions.
Questions? Give us a call at 800-332-9140.
Frequently Asked Questions (FAQs)
Q: What is IBS (Interstate Billing Service)?
A: JBT POWER has partnered with IBS, a third-party billing service, to handle business customer accounts for billing and payments.
Q: Who do I make my check payable to?
A: Make your check payable to JBT POWER, INC.
Q: Where do I send my check?
A: As a JBT POWER/IBS customer, you will send your checks to:
JBT Power, Inc
c/o Interstate Billing Service
P.O. Box 2208
Decatur, AL 35609-2208
Q: Will I get a statement?
A: Yes, you will receive a monthly statement with remittance instructions to pay your invoices.
Q: Is there a website where I can see my invoices and payment activity?
A: Yes. You may access your statements and invoice activities online through the IBS Customer Connect online service 24 hours a day, 7 days a week. https://www.interstatebilling.com/customer-connect
Q: Can I pay online?
A: Yes. You can pay online through the IBS Customer Connect online service by logging in to your account and clicking on the “Payments” link at the top of the page. https://www.interstatebilling.com/customer-connect
Q: If I have a question on an invoice, who do I call?
A: You can call the IBS Customer Service help line at 800-332-9140 or email ibsrequest@bibank.com
IBS Remittance Address:
JBT POWER INC
P.O. Box 2208
Decatur, AL 35609-2208
IBS Customer Service: (800) 332-9140 ibscustomerservice@bibank.com
IBS Email for Invoice Requests: ibsrequest@bibank.com
IBS Website: www.interstatebilling.net
Need Some Help?
If you have questions or problems accessing the site: Call (800) 332-9140 or email ibscustomerservice@interstatebilling.com
